Return & Replacement Policy

Last Updated: 23-Mar-2026

At VinodSteel.in, operated by Vinodsteel Center, we aim to provide high-quality stainless steel kitchenware. If you receive a damaged or incorrect product, we are here to help.

This policy explains the conditions under which returns or replacements are accepted.

1. Return Request Time

Customers must request a return or replacement within 3 days of receiving the product.

Requests made after this period may not be eligible for return or replacement.

2. Eligible Return Conditions

Returns or replacements will only be accepted under the following conditions:

The product was damaged during delivery
The wrong product was delivered
The product has a manufacturing defect

Returns will not be accepted for reasons such as change of mind or incorrect selection by the customer.

3. Unboxing Video Requirement

To process any return or damage claim, customers must provide a clear unboxing video showing:

The sealed package before opening
The full unboxing process
The damaged or incorrect product received

The video must be continuous and unedited.

Without an unboxing video, we may not be able to approve the return or replacement request.

4. Product Condition for Return

Returned products must meet the following conditions:

Product must be unused
Product must be in original packaging
All accessories and invoice must be included

Products that show signs of use may not be eligible for replacement.

5. Replacement Process

Once the return request is approved:

A replacement product will be shipped first, if available in stock.

If the same product is not available, we will initiate a refund.

6. Return Shipping Charges

For damaged, defective, or incorrect products, the return shipping cost will be covered by VinodSteel.in.

For any other approved return cases, the customer will be responsible for return shipping charges.

7. Refund Process

If a replacement product is not available, a refund will be issued.

Refunds will be processed through the original payment method used during checkout.

Refund processing may take 5–10 business days after the returned product is received and verified.

8. Non-Returnable Items

The following items may not be eligible for return:

Used products
Products returned without original packaging
Return requests made after the allowed time period
Claims made without an unboxing video

9. How to Request a Return

To request a return or replacement, please contact us with the following details:

Order number
Product name
Reason for return
Unboxing video proof

Contact Details:

Email: help@vinodsteel.in
Phone: +91 94281 93299

10. Contact Information

Vinodsteel Center
Bardoli, Gujarat, India

Email: help@vinodsteel.in
Phone: +91 94281 93299